Terms and Conditions
Important Information
As there are a maximum number of daily visitors allowed in Corcovado National Park and Caño Island, advance reservations are a must. Final confirmations and bookings by Drake Bay Birdwatching are dependent on Costa Rica National Park availability.
The purchase of tours and packages are subject to acceptance of the terms and conditions below. By purchasing any of the products or services included in your itinerary, you agree to be bound by these terms.
- Drake Bay Birdwatching reserves the right to Cancel and/or Reschedule any trip or tour due to uncontrolled natural events, weather, or disasters. Full refund is given if (on rare occasion) no tour is run.
- Furthermore Drake Bay Birdwatching is not responsible for any expenses incurred for non-refundable travel tickets, equipment, medical costs, or hotels booked outside of our operation, etc.
- All prices quoted are in US Dollars.
- By purchasing any of our services, you acknowledge that you have read the final version of the confirmed itinerary and agree to all products and services included in the total price.
- For reasons beyond our control (climate, river levels, etc.), we may change to a more-suitable tour with an equal or similar skill level and adventure-appeal with no refund. Our Lead Guide makes the final decision.
- Clients must be in good physical condition without any recent surgery, heart condition, pregnancy or injury. If a client takes medication such as allergy pills and needs them with him/her or has other medical concerns, please have him/her inform the guide. If anyone is diagnosed with neurological disorders, please disclose this vital medical information to our team.
- Drake Bay Birdwatching and its affiliates are not responsible for lost, broken or stolen items.
Cancellation Policy
- A cancellation made 21 or more days before tour date will incur a 20% penalty (due to banking and park fees we will have incurred)
- A cancellation made less than 14 days before tour date receive 50% refund due to the limited nature of park reservations.
- Cancellations for day tours or overnights must be made no later than 48 hours prior to the service. Less than that will be 100% forfeit of payment.
Package Cancellation Policy
- For package tours cancelled less than 4 weeks in advance, we cannot give a full refund because many hotels and other tour operators do not allow for short-notice cancellations (see policy below.).
- No refunds for no shows.
- A 10% admin fee will be charged for cancellations at any time
- A further 20% cancellation fee (30% in total) for all cancellations made between 4 weeks and 3 months of the start of the package
- No refund will be given for cancellations made within 4 weeks before the start of the package
IMPORTANT: Any cancellation by a client must be made in writing and acknowledged in writing. The date on which the request to cancel is received by us will determine the cancellation charge applicable.